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Need a brace repair?

(last updated April 12, 2021)

We created this temporary service during the COVID-19 pandemic, in order to provide a safe environment for patients of Boundless Biomechanical Bracing who require a repair to their custom-made orthosis/brace.

Notify Boundless

  • Explain the repair required (send photos showing the problem if possible)

  • Confirm your preferred method of contact (we highly recommend email)

  • Provide the patient's name (please spell), phone number and email address

Screening & Scheduling

  • You will be contacted by your preferred method of communication

  • A staff member will clarify the repair required and provide you with a quotation

  • Staff may schedule a virtual appointment with you to further clarify your needs

  • Phone screening protocol for Covid-19 will be done

  • A drop-off time will be scheduled

Prepare Your Brace

  • Wipe your entire brace using sanitizing wipes, 70% alcohol rub or soap and water

  • Place your orthosis in a disposable bag with your name on it

  • Tie the bag to secure the brace inside

Drop Off Your Brace

  • Drop off your orthosis at the scheduled time

  • Place your bag on the white hook located beside the front door of Unit #9

  • Please call or email Boundless to alert us of your drop off. A staff member will meet you at the door

Pick Up Your Brace

  • Once a team member has assessed how long the repair will take to complete, you will be contacted with a pick-up time

  • You will be able to try on your device before leaving, in the event that further work is required

Questions & Answers

Is there a cost to repair services? And how are payments taken?

There may be a cost for the repair. A quotation will be provided during the screening process. Once you approve it the repair will be made. Payment will be arranged over the phone preferably in the form of credit card payment or e-transfer.

What if I can no longer make my scheduled drop-off time?

Call our office at 905-602-0650 or email us at mail@boundlessbracing.com as soon as possible and we will arrange an alternative time.

What is Boundless doing to ensure adequate health and safety during this time?

Boundless has established an array of health and safety protocols. This includes enhanced health and safety protocols for the handling of all orthotic devices: disinfection of devices prior to and following repair, a dedicated space for each device repair/adjustment, a removable table cover, dedicated tools assigned to repairs/adjustments, PPE worn by the orthotic technician, surfaces and tools disinfected following each repair. All staff have received the first vaccination dose they were eligible for and are scheduled for their second. These measures are evaluated and updated ongoing.

Boundless Biomechanical Bracing
Address: 2601 Matheson Blvd. E, Unit #9
Mississauga, ON, L4W 5A8, Canada